Frequently Asked Questions

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  1. Do you handle insurance claims?
    Yes! We have been handling insurance claims for more than 25 years, and will make your experience hassle-free. We work with the adjustors to minimize your burden. If you'd like to learn about your rights as an insurance consumer, please click here.

  2. Do I need to get more than one estimate before my vehicle is repaired?
    No, in the State of Washington you may take your vehicle to whatever collision repair facility you choose for an estimate and repairs.

  3. Will my vehicle be safe?
    Yes! Our secured lot is fully fenced with barbwire top, our building is equipped with both a burglary and a fire alarm system, and is monitored by a UL listed monitoring company.

  4. Are you fully insured?
    Yes! We have an excess of 3 million dollars coverage to protect both NTPS and our customers.

  5. Can I expect prompt turn around on my vehicle?
    Yes! We will work with you to meet your scheduling needs.

  6. How do I care for my newly refinished vehicle?
    Wash with a soft cloth and gentle soap. For more detailed instructions, please click here.